Refund & Cancellation Policy
The short version: cancel whenever you like, keep access to the end of what you paid for, and tell us about any mistaken charge.
Scope
This policy explains how cancellation and refunds work for Options Strategy Hub subscriptions sold by SpyWave LLC. It is part of the Terms of Service.
Cancel any time
You can cancel your subscription at any time from Account → Manage billing (the Stripe customer portal). Cancellation stops the next renewal. Your access continues until the end of the billing period you have already paid for, and nothing further is charged after that.
Refunds
Subscription fees are generally non-refundable: when you cancel, you keep access until the end of the paid period instead of receiving a refund for the unused part. Exceptions:
- Duplicate or mistaken charges. If you were charged twice, or charged after a cancellation took effect, email sean@spywaveai.com and we will refund the mistaken charge.
- Where the law requires it. If the consumer-protection law of your country or state gives you a right to a refund or a cooling-off period that cannot be waived, that right applies.
- Service failure. If a fault on our side prevented you from using the Service for a substantial part of a billing period, email us and we will consider a pro-rated refund or credit at our discretion.
Refunds, when granted, go back to the payment method you used, through Stripe, and can take several business days to appear.
Founder offer
The Founder offer is the Pro plan at a one-time discounted first year. It is subject to the same cancellation and refund rules as any other subscription, and renews at the regular Pro annual price after the first year unless cancelled.
Plan changes
Upgrades, downgrades and switches between monthly and yearly billing are made in the customer portal and are prorated by Stripe according to the preview it shows you before you confirm. A downgrade takes its full effect at the next renewal; a plan's monthly allowances do not carry over.
Databento charges are not ours to refund
Market data for your backtests is bought through your own Databento account and billed to you by Databento, separately from your subscription. We cannot refund Databento charges. The application shows you an estimate and requires your approval of a maximum before any data is purchased, and stops at that maximum; questions about a Databento charge go to Databento under your agreement with them.
Contact
Billing questions: sean@spywaveai.com. Please include the email address on your account and, for a charge, the date and amount.
Other policies: Terms of Service Privacy Policy Risk & Backtesting Disclosure