Support
Questions about your account, billing, a failed backtest or a policy? We answer by email on a reasonable-efforts basis.
Email sean@spywaveai.com. Include the email address on your account and, for a failed run, the reference id shown with the error.
Before you write
- Billing, invoices, cancelling or changing a plan — open the app, go to Account → Manage billing. That is the Stripe customer portal; changes take effect immediately.
- A run failed — the error on screen carries a reference id (ref-…). Send it to us; the server keeps a scrubbed diagnostic record for it. No credentials are ever in those records.
- Databento charges — market data is bought through your own Databento account and billed by Databento. The app shows the estimate and your approved maximum for every run under Account → Databento cost history; questions about the charge itself go to Databento.
- Delete your account or export your data — Account → Privacy & Data. Both work without contacting us.
- Security issue — please email us before disclosing it anywhere else.
What we cannot help with
We do not give trading or investment advice, do not interpret your results for you beyond what the software shows, and cannot tell you whether a strategy will work. See the Risk & Backtesting Disclosure.